SlotPilot Privacy Policy
At SlotPilot Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit slotpilot.com, register an account, or use our browser platform or installable app. By using our services, you agree that we may process your data as described below.
Who We Are
SlotPilot is operated by 3-102-950932 SRL, registration number 3-102-950932, registered at 3rd Avenue, 37th Street, Office 101, Barrio Dent, San Pedro, Montes de Oca, San Jose Province, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202606003-FI1), and any disputes regarding our data practices are settled by arbitration under the civil procedure law of Cyprus. We act as the data controller for all information collected through slotpilot.com.
Information We Collect
When you create an account, make a deposit, or play slot pilot casino games, we collect several categories of information to deliver our services and comply with our legal obligations.
- We collect registration data such as your name, email address, date of birth, and country of residence
- We record your transaction history, including deposits, withdrawals, and the cryptocurrency or fiat method you use
- We track your gameplay activity, including wagers, bonus usage, and loyalty points earned
- We log technical data such as IP address, device type, browser version, and session information when you access our app or browser version
- We retain communication records from live chat and email support interactions
How We Use Your Information
We use the data we collect to operate SlotPilot, verify your identity, process payments, and personalize your experience. Our systems rely on this information to calculate wagering progress on our welcome bonus and other promotions, to apply loyalty cashback at your current level, and to detect fraudulent or suspicious activity. We also use your contact details to send you account notifications, promotional offers such as our Monday Happy Spins or Friday Reload bonus, and important updates about our terms.
Legal Basis for Processing
We process your personal data on the basis of contractual necessity (to provide our services), legitimate interest (to prevent fraud and improve our platform), legal obligation (to meet licensing and anti-money-laundering requirements), and, where applicable, your consent for marketing communications.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, and analyze traffic across our website and app. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality. For more details, please refer to our separate Cookie Policy.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share information with payment processors to complete transactions via Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, or supported cryptocurrencies including Bitcoin, Tether, and the other listed digital assets. We also share data with our identity verification providers, regulators, and professional advisors when required by law or to resolve disputes. Our game providers, such as PG Soft, NetGaming, Habanero, and Evolution for live casino, may receive limited gameplay data necessary to operate their titles, but they do not receive your financial details.
Know Your Customer (KYC) Verification
Documentary KYC is not required by default at SlotPilot Casino. However, if we request verification documents, submission becomes mandatory, and we may take up to 21 days to review and approve them. We collect and store these documents securely and use them solely to confirm your identity, age, and the legitimacy of your payment methods, in line with our licensing obligations.
Restricted Jurisdictions
We do not offer our services to residents of Afghanistan, Belarus, Cuba, DR Congo, Iran, Iraq, North Korea, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, the USA, Ukraine, or Turkey. If we detect that you are accessing SlotPilot from a restricted territory, we reserve the right to suspend your account and limit the processing of your data to compliance purposes only.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable gaming regulations, tax laws, and anti-fraud obligations. Transaction records, KYC documents, and communication logs may be stored for several years after account closure to satisfy our legal and regulatory duties.
Data Security
We employ industry-standard encryption, firewalls, and access controls to protect your information from unauthorized access, alteration, or disclosure. While we strive to safeguard your data, no system is completely immune to risk, and we encourage you to use strong DV&24MNMu4]F2@l5s and keep your login credentials confidential whether you access slotpilot casino login through our browser platform or our installable app.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to direct marketing at any time or request a copy of the information we hold about you. To exercise any of these rights, please contact our support team, and we will respond within a reasonable timeframe.
- You can request access to the personal data we hold about you
- You can ask us to correct inaccurate or incomplete information
- You can request deletion of your data, subject to our legal retention obligations
- You can withdraw consent for marketing communications at any point
Children's Privacy
Our services are intended exclusively for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will promptly close it and delete associated data where legally permitted.
International Data Transfers
Because our target markets span Europe, South Africa, Brazil, and Canada, your data may be transferred and processed outside your country of residence. We take appropriate measures to ensure that any such transfer complies with applicable data protection standards.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of slotpilot.com after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We are here to address your concerns and ensure your experience with us remains secure and transparent.